Proactive Support

Step 1

Tier 1 can reach out to customers when automated notices inform them that there is an issue with provisioning or cellular outages, as examples.

Step 2

Contact customer advising them of the steps to perform to limit customer dissatisfaction. For example, missing billing data, if applicable to a new account.

Step 3

(Applicable to agreed upon support deal with reseller.)

Submit a support ticket if there is something our development team can implement to improve Tier 1 support options.

Support Tool Feature

(Not all features available to every level or partner.)

Update firmware if outdated.

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