Tier 1 Support

FAQ and Customer Support Troubleshooting Steps - Common Issues and Resolutions

• Technical Reference: Raven Device and Vehicle Battery Drain
• Carrier Outages or SIM card Issue
• Speed and address incorrect
• Privacy Concerns
• Webapp/ Password Reset
• Gestures (Automatically triggering 30 second short videos.)
• Abnormal fan noise
• WiFi Video Downloads via mobile app
• OBDII Cable (Too short or defective)
• Device will not startup
• Mount/ Adhesive
• Car battery draining after Raven installed
• Parked Security Features and Enquiries
• Non Canbus/ Vehicle Compatibility
• Video Retrieval
• Proactive Support
• Product Feedback/ Feature Requests
• Provisioning (OTA Registration)
• Micro SD Card
• No connectivity or GPS inaccurate
• Sales / Product Enquiries
• Service Plan/ Billing Enquiry/ Data Overage Charges