Mount/ Adhesive

Step 1

Customer reports mount is falling off or very loose and easily falls off. Possibly a cracked or expanded swivel. Request a photo to determine ambiguous description. If an adhesive issue and they are in a very hot region, RMA department will decide whether to send new mount or just send adhesive.

Step 2

Request confirmation of mailing address and RMA hardware if applicable.

Step 3

(Applicable to agreed upon support deal with reseller.)

Report any trends regarding mount/ adhesive via a support ticket.