Hotspot data use discrepancy with invoice.

Step 1 

Validate hotspot use from carrrier data and support tool data.

Step 2

Send data breakdown to customer if there is no discrepancy.

Step 3

(Applicable to agreed upon support deal with reseller.)

Contact L3 if there is a data discrepancy.

Support Tool

Determine Data Usage: Raven->Side Panel->Databins (last icon)

Log into Twilio or applicable carrier admin console.

Raven Dev Ops

DEV OPs will validate all logs with data to confirm or dispute discrepancy inquiries.