Tier 3 Support
Customer Support Troubleshooting Steps - Issues and Resolutions
- Performing a SIM card reseat
- Performing an SD card reseat
- Power port on Raven is detached/ broken off.
- New Raven appears used or covered in dust.
- Gesture feature not working or creating invalid gestures.
- Trip history is not correct or missing.
- Raven GPS is not working.
- Exterior and/ or interior camera is blurry.
- Network reset does not fix connectivity issue.
- Video is not recording on Raven
- Raven data use mismatches invoice.
- Raven shows no displays while driving (engine on) and live stream can see exterior/ interior cameras.
- Raven display has lines, one display shows up.
- Raven will not boot up or power on when engine has been started.
- Connecting to Raven via mobile or web app is displaying a no response message. Unit not updating data or events.
- Raven battery will no longer hold a charge.
- SD card appears to be stuck and cannot be removed.
- SD card video unusable or missing video.
- Error occurred. Please try again later (#82)
- Event video clip cannot be uploaded.
- Harsh braking/ possible impact detection clip unavailable in the cloud.
- Hotspot data use discrepancy with invoice.
- Carrier Outages or SIM card Issue
- Privacy Concerns
- Webapp/ Password Reset
- Gestures (Automatically triggering 30 second short videos.)
- Abnormal fan noise
- WiFi Video Downloads via mobile app
- OBDII Cable (Too short or defective)
- Device will not startup