Tier 2 Support

Customer Support Troubleshooting Steps - Issues and Resolutions

• Raven battery will no longer hold a charge.
• SD card appears to be stuck and cannot be removed.
• SD card video unusable or missing video.
• Error occurred. Please try again later (#82)
• Event video clip cannot be uploaded.
• Harsh braking/ possible impact detection clip unavailable in the cloud.
• Hotspot data use discrepancy with invoice.
• Power port on Raven is detached/ broken off.
• New Raven appears used or covered in dust.
• Gesture feature not working or creating invalid gestures.
• Trip history is not correct or missing.
• Raven GPS is not working.
• Exterior and/ or interior camera is blurry.
• Network reset does not fix connectivity issue.
• Video is not recording on Raven
• Raven data use mismatches invoice.
• Raven shows no displays while driving (engine on) and live stream can see exterior/ interior cameras.
• Raven display has lines, one display shows up.
• Raven will not boot up or power on when engine has been started.
• Connecting to Raven via mobile or web app is displaying a no response message. Unit not updating data or events.