Verifying Cable/Power Connections

What it is

Verifying Cable and Power Connections is a troubleshooting step that ensures the Raven device is receiving consistent power and helps isolate power-related issues. Troubleshooting can be performed in a vehicle or with an AC Adapter kit.

When to do it

Example scenarios:

• When the Raven’s display does not power on while the vehicle's engine is running or turns off unexpectedly.
• When the Raven is reporting frequent Plugged In/Unplugged events.
  

How to do it

Troubleshooting in a vehicle

1. While the vehicle is parked, tap the power button at the bottom of the unit.
   1. The Raven's display should briefly turn on.
   2. If it doesn't, please proceed with troubleshooting.
      
      
2. Turn on the vehicle's engine.
3. Check the Raven’s Power Port connection, unplug it, then firmly plug it back in.
   
4. Check the vehicle’s OBD Port connection, unplug it, then plug it back in.
   
5. Try using a known working cable to connect the Raven’s Power Port to the vehicle’s OBD port.
6. If unsuccessful, try using the known working cable to install the Raven in another vehicle.
7. Look through the vent holes at the bottom of the Raven to check for green LEDs.
   1. If the LEDs are OFF, the Raven may not be receiving power.
      
   2. If the LEDs are ON, the Raven may have a defective display.
      
8. If the customer has a large fleet and does not have a spare cable to test with, support can ship an AC adapter kit to test the device using a standard electrical outlet.
   

Troubleshooting with an AC Adapter

1. Firmly connect the Raven's Power Port to the AC adapter.
   
   
2. Plug the AC adapter into a standard electrical outlet.
3. Tap the power button at the bottom of the unit.
   1. The Raven's display should briefly turn on.
   2. If it doesn't, please proceed with troubleshooting.
      
      
4. Look through the vent holes at the bottom of the Raven to check for green LEDs.
   1. If the LEDs are OFF, the Raven may not be receiving power.
      
   2. If the LEDs are ON, the Raven may have a defective display.
      

What to try next

1. Contact Support: If the problem persists, please contact support and provide the following information:
   1. Device serial number(s).
      
   2. Troubleshooting steps you attempted and the results.
   3. Photos of the Raven’s display while the engine is running, the power port, and the vehicle's OBD port.