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  1. Raven Channel Support
  2. Troubleshooting

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Troubleshooting

Tier 1 Support

  • Technical Reference: Raven Device and Vehicle Battery Drain
  • Carrier Outages or SIM card Issue
  • Speed and address incorrect
  • Privacy Concerns
  • Webapp/ Password Reset
  • Gestures (Automatically triggering 30 second short videos.)
See all 22 articles

Tier 2 Support

  • Raven battery will no longer hold a charge.
  • SD card appears to be stuck and cannot be removed.
  • SD card video unusable or missing video.
  • Error occurred. Please try again later (#82)
  • Event video clip cannot be uploaded.
  • Harsh braking/ possible impact detection clip unavailable in the cloud.
See all 20 articles

Tier 3 Support

  • Performing a SIM card reseat
  • Performing an SD card reseat
  • Power port on Raven is detached/ broken off.
  • New Raven appears used or covered in dust.
  • Gesture feature not working or creating invalid gestures.
  • Trip history is not correct or missing.
See all 40 articles

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